Frequently Asked Questions
Everything you need to know about our premium fashion pouches.
What materials are used in Pouches products?
We use a curated selection of high-quality materials, including sustainably sourced vegan leather, premium canvas, and reinforced recycled polyester to ensure durability and style.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to start your exchange or refund process.
Are your pouches waterproof?
While most of our fashion pouches are water-resistant and can handle light splashes, they are not fully submersible. We recommend our 'Aqua-Shield' line for maximum water protection.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I clean and care for my pouch?
For vegan leather, wipe with a damp cloth and mild soap. For canvas models, we recommend spot cleaning only. Avoid machine washing to preserve the integrity of the hardware and linings.